Closing Support Built
with
Compliance
in
mind
Title and escrow professionals entrust signing partners with sensitive documents, consumer information, and time-sensitive transactions. SureMark built its closing coordination around accountability, information protection, signing professional oversight, and consistent execution.
BACKGROUND SCREEN
Signing Professionals Vetted
E&O INSURED
Errors & Omissions coverage
NPI PROTECTED
Consumer privacy safeguards
2-HOUR SCANBACKS
Standard after signing
Our policies and procedures are designed to align with applicable ALTA Best Practices for third-party signing support, while honoring the specific requirements and closing instructions of each title, escrow, lender, and legal partner.
​
SureMark Signings is not certified or endorsed by the American Land Title Association. See how we define alignment.
01 / OVERSIGHT
Signing Professional Standards & Oversight
Every signing professional in the SureMark network is held to defined qualification standards before receiving an assignment, and is expected to maintain them for as long as they work with us.
​
Credentials are reviewed against the requirements of each assignment, so the professional at your table is qualified for that specific transaction, not just signings in general.
Credential and assignment requirements may vary based on state law, transaction type, title insurer requirements, and client instructions.
02 / CONSUMER PRIVACY
Information Security & Consumer Privacy
Protecting Non-Public Personal Information (NPI) is a core part of how we operate. Our written information-security and privacy procedures address sensitive closing information across its full lifecycle.
03 / FRAUD AWARENESS
Identity Verification & Fraud Awareness
04 / QUALITY CONTROL
Closing Quality Control
Documented checkpoints throughout our workflow reduce preventable execution errors and give title and escrow teams timely visibility into every transaction. Controls are applied based on client requirements and assignment type.
05 / CUSTODY & REMOTE
Chain of Custody, In Person or Online
06 / ACCOUNTABILITY
Issue Escalation & Correction
Closing issues should be identified, communicated, and addressed quickly. SureMark escalates problems to the appropriate party rather than making unauthorized decisions on behalf of the title company, lender, attorney, or consumer.
07 / THIRD PARTIES
Vendor & Technology Oversight
Technology and third-party service providers are part of modern closing coordination. SureMark is developing documented vendor-management procedures that evaluate each provider on four factors.
The program is built for ongoing review as our technology, automation, and service-provider relationships evolve.
08 / INDUSTRY STANDARDS
ALTA Best Practices Alignment
Our operating procedures are designed to align with applicable portions of the ALTA Title Insurance and Settlement Company Best Practices. Because SureMark is a signing and closing coordination provider, not a title insurance agency, we are clear about where that alignment applies.
SureMark Signings is not representing itself as certified or endorsed by the American Land Title Association.
ACCOUNTABILITY FROM SCHEDULING THROUGH DOCUMENT RETURN
Compliance Is More Than Collecting Credentials
It takes consistent processes, documented expectations, timely communication, and accountability when something does not go according to plan. That standard follows every file from start to finish.